Legal Disclosures & Governance
Complete GDPR-compliant legal documentation for CreativePixWorks, registered in Göteborg, Sweden.
Last Revised: September 2026
1 Corporate Registry Identification
Entity: CreativePixWorks
Registered Activity: Creative Digital Media, Brand Experience Design & Multimedia Production
Registered Address: 411 01 Flaggbergsstigen 2, Göteborg, Sweden
Official Contact: [email protected] | +46 73 481 96 35
2 Privacy Policy & Data Processing (GDPR)
2.1 Data Controller
The data controller for all personal information collected through this website is CreativePixWorks, registered at 411 01 Flaggbergsstigen 2, Göteborg, Sweden. For any privacy-related inquiries, contact us at [email protected].
2.2 Data We Collect
We collect personal data you voluntarily provide through our contact forms, including: full name, email address, phone number, company name, and project details. We also collect standard web analytics data (IP address, browser type, pages visited) through functional cookies.
2.3 Purpose of Processing
Personal data is processed exclusively for: (a) responding to your project inquiries, (b) delivering contracted services, (c) sending project-related communications, and (d) compliance with statutory tax and accounting obligations under Swedish and EU law.
2.4 Data Retention
Contact form submissions are retained for 24 months from the date of submission. Project-related data is retained for the duration of the engagement plus 5 years as required by Swedish bookkeeping regulations (Bokföringslagen). Analytics data is aggregated and anonymized after 12 months.
2.5 Your Rights Under GDPR
Under Regulation (EU) 2016/679, you have the right to: access your personal data, request rectification of inaccurate data, request erasure ("right to be forgotten"), restrict processing, data portability, and object to processing. To exercise any of these rights, email [email protected]. We will respond within 30 days.
2.6 Data Sharing
We do not sell, rent, or distribute personal information to third-party data brokers. Data may be shared with: (a) our hosting provider (EU-based, ISO 27001 certified), (b) payment processors (Stripe) for transaction handling, and (c) government authorities when legally required.
2.7 International Transfers
All personal data is stored within the European Economic Area (EEA). Should any data transfer outside the EEA become necessary, we ensure adequate safeguards through Standard Contractual Clauses (SCCs) in compliance with GDPR Chapter V.
3 Terms of Service
3.1 Acceptance of Terms
By engaging the services of CreativePixWorks, located at 411 01 Flaggbergsstigen 2, Göteborg, Sweden, you agree to be bound by these Terms of Service. These terms apply to all projects, consultations, and digital services provided by CreativePixWorks.
3.2 Scope of Work
All services are defined in a mutually agreed Statement of Work (SOW) or project proposal. Any work beyond the agreed scope requires a written change order with associated cost and timeline adjustments.
3.3 Payment Terms
Invoices are due within 14 days of issuance unless otherwise agreed in writing. A 50% deposit is required before project commencement for engagements exceeding $1,000. Late payments incur a 2% monthly surcharge. All prices are quoted in USD unless otherwise specified.
3.4 Intellectual Property
Upon receipt of full payment, all intellectual property rights — including source code, design files, brand assets, video masters, and animation files — are irrevocably transferred to the client. CreativePixWorks retains the right to display completed work in portfolio and marketing materials unless otherwise agreed in writing.
3.5 Revisions
Each project includes two (2) rounds of revisions at no additional charge. Additional revision rounds are billed at a flat rate of $150 per round. Revisions must be submitted in writing within 14 days of deliverable receipt.
3.6 Project Timelines
Estimated timelines provided in proposals are good-faith estimates. Delays caused by client feedback, third-party dependencies, or force majeure events may extend delivery dates. CreativePixWorks will communicate any timeline adjustments promptly.
3.7 Limitation of Liability
CreativePixWorks' total liability for any claim arising from or related to our services shall not exceed the total amount paid by the client for the specific project giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
5 Refund & Reimbursement Policy
5.1 Deposit Refund
The 50% project deposit is fully refundable if cancelled before work has commenced. Once the creative team has begun deliverables, the deposit becomes non-refundable as it covers resource allocation, scheduling, and initial production costs.
5.2 Project Cancellation
If a project is cancelled after work has begun, the client is invoiced for all work completed to date at the agreed hourly or milestone rate. Any overpayment beyond completed work is refunded within 14 business days.
5.3 Deliverable Disputes
If you believe a deliverable does not meet the specifications defined in the SOW, you must notify CreativePixWorks in writing within 7 days of delivery. We will review the claim and, if valid, revise the deliverable at no additional cost within 10 business days.
5.4 Refund Process
Refund requests should be submitted to [email protected] with your project reference number. Approved refunds are processed via the original payment method within 14 business days. You will receive email confirmation once the refund has been initiated.
5.5 Non-Refundable Items
Third-party costs incurred on your behalf (stock imagery, licensed music, domain registrations, hosting fees) are non-refundable once purchased. These costs will be clearly itemized in your project proposal.